SHIPPING / PICKUPS
I received the wrong item / the mail service damaged my order. What do I do now?
If you receive an item with broken, torn, or missing parts, simply return the item to us in its original package with your receipt and a note or email to [email protected]
of what the damage is. Once we receive the damaged item we will notify you with the option to refund or send you a replacement if one is available. You will receive a refund on the return shipping.
I bought a piece from a recent / past show. When can I pick up my artwork?
If the exhibition in which you purchased the piece has already passed by 3 business days then you can come pick up the work at any time during our store hours. If you decide you would like to have something shipped instead, simply email [email protected]
to let us know your shipping address and we will give you a shipping quote / shipping time.
I bought a piece from a recent / past show online or over the phone. When will it be shipped to me?
If the work is from a recent exhibit, it usually takes 5 - 10 business days to ship out the work after an exhibition comes down. If the work is from a past exhibit it may take 3 - 7 business days to ship.
I am an artist from a past show. When and how can I get my artwork back?
You can get your work back anytime by scheduling an in-person pick up during our store hours or by contacting us to ship the work back to you. You can contact us by calling (626) 458-7482 or emailing [email protected]
. All shipments made back to the artist will require a shipping quote.
How and where can I track my package?
All domestic packages are shipped using USPS or UPS and can be tracked by going to their website and entering the tracking number provided to you via email. We do not provide detailed tracking on international packages but instead have a customs declaration number that can be entered at USPS.com or UPS.com.
I received an order confirmation but haven't received a tracking number. How and when will I get that information?
We appreciate your patience. We strive to send orders out as soon as possible. It usually takes about 3-5 days to prepare your order (artwork takes a bit longer). Once your order is shipped we will email you the tracking info. Some exceptions to this may apply such as: preorders, custom framing, and/or if an exhibition just ended, in which case it may take some time for us to prep & ship the artwork. Please also check your spam or junk folders in your email account for our updates, as some email providers may mark it as such.
Why is shipping to some countries so much more costly?
We always try to quote the lowest shipping rates possible however shipping to certain countries from the United States, especially those overseas, can be a bit costly.
Do you ship online orders to other countries?
As long as you can write your shipping address using the English alphabet, we can send you your products. See our shipping page for domestic and international rates:gallerynucleus.com/shipping
CHECKOUT & PURCHASE
I would like to know if I could place a specific item on hold?
Yes, depending on what the item is, we can place most items on hold by getting your contact info, the date of the hold request and the item/s you wish to put on hold.
If it is a store item:
Books, shirts, toys and other items can be put on hold for 5 business days after which time it will return to the sales floor. There are exceptions to specific items such as exhibition-related and limited edition merchandise.
If it is artwork from an upcoming show:
Artwork from an exhibit that has not begun can only be reserved during the online or in person preview process. All reservation inquiries must be emailed to [email protected]
How long can I place these on hold? Do they require deposits?
Artwork from past exhibitions can be reserved at any time with a non refundable deposit of 25% of the sale price and can be placed on hold for up to 30 days.
What if I forgot to use a coupon during checkout?
If you contact us within 24 hours of your online purchase, we can refund you the difference.
I would love a print of a certain original painting. How do I go about requesting one?
Thanks for letting us know what pieces you would like as a print. It is helpful to us in better serving you and all our customers. Once a print has been requested by enough people, the original has sold, and we have been granted consent by the artist, we will then produce the artwork as a print. All those who requested the item as a print will then be contacted via email.
I can't visit your upcoming exhibition but would really like to buy a piece. Is there some way for me to see and reserve a piece before the event?
If you are unable to come to our opening exhibition, we provide in-person previews and online previews, one to two days prior to the opening day of the exhibit. You can register for the online preview of a specific exhibition by going to that exhibition's event page and filling out the preview form. Eligibility may vary depending on the exhibition.
How do you guys select artists to do prints with?
Do you guys appraise art work? Can you appraise a piece that I own?
No, we do not appraise any outside work.
How do I get my work into your gallery and be a part of your group shows?
Who does all your printing for the prints?
We have an in-house print shop that allows us to maintain tighter and better quality control. Some prints are produced by the artists themselves.
I have a rare original, does your gallery purchase artwork from people?
We do not purchase work outright from a secondary market.
If I want to exhibit my work at your gallery does it matter where I am from or my background? What are the requirements to submit work and exhibit in your gallery?
Although there are no set requirements for those exhibiting in our gallery, we do have some preferences:
- Artist should have a website or some online presence that is publicly accessible.
- Artists should have some experience in which they have sold their artwork or designs for a commercial goal or project.
- Artists should display sound technical proficiency.
See the submissions section of our site for more submission details:gallerynucleus.com/submissions
How can I get my products into your store?
If you believe your product would fit our shop we would love to hear from you. Simply email images and ordering information to [email protected]
and write “product submission” in the subject line.
I clicked on 'restock it' for an item on your site. When will this item be restocked?
Thanks for letting us know what items you would like to have restocked. It is helpful to us in better serving you and all our customers. Restock times may vary. Although not all items may be restocked right away, if enough people submit restock requests for a specific item, there is a good chance it will be available again. Once an item is ordered and restocked, all people who requested the item will be contacted through email.
I bought something from a previous show or own a piece by an artist that you have exhibited, and are looking to resell it. Can the gallery help me find a buyer?
Depending on the artist and the piece, we can assist in finding potential buyers. Email us an image of the piece and its history and we will try our best to get back to you. Please note we may not be able to assist in all resale cases and all assisted sales will include a small commission fee.
I am a retailer and would like to purchase your products wholesale. Is that something you guys offer? How do I go about setting up an account?
We currently offer wholesale on our apparel, Nucleus publications and select prints. Discounts may vary depending on the product and there are minimum orders for certain products. You can sign up to view the wholesale section of our site by emailing us to set up a wholesale account at which point we will request specific business information.
Is there an entrance fee to view the gallery? How much is the entrance fee?
There is an entrance fee only for the opening reception of some of our more elaborate exhibitions. Opening receptions that require entrance fees will be indicated in their respective exhibition page on our site. The gallery is free and open to the public on all other days.
How long do your gallery exhibits usually run for?
Our exhibits are usually about 3 weeks long and we have new major exhibits at least once per month.
How long have you been in business?
We technically opened our doors in September of 2004 but our first official exhibition / grand opening was on October 9, 2004. Since then we have had at least one major exhibition per month.
What are your hours of operation?
Tuesday → Sunday:
12pm to 8pm
Monday : Closed
Open late for receptions and special events.
Do you rent out your gallery space for private art events or other types of events?
Yes we do rent out our gallery space for a wide variety of private events. See our space rental information here:gallerynucleus.com/rentals
Do you have any job openings or internships available?
We occasionally have internship and employment opportunities. Please see the employment section of our site for openings and details here:gallerynucleus.com/employment