Frequently Asked Questions

I received the wrong item / the mail service damaged my order. What do I do now?
If you receive an item with broken, torn, or missing parts, please contact [email protected] immediately with images of the damage / wrong item. We will do our best to help resolve the problem.
How can I track my package?
If you have not received a tracking number in your email, please contact [email protected] and we will provide an update.
When will my order be shipped?
Books/pins/apparel/stickers that are not on pre-order - Your item(s) should ship out within 3-5 business days.

Prints (not on pre-order) - Your item(s) should ship out within 5-7 business days.

Artwork (not currently being exhibited) - Your item(s) should ship out within 7 business days.

Artwork (currently being exhibited) - Your item(s) should ship out within 7-10 business days after the end of the exhibition.

Any Pre-order item(s) - The estimated shipping date will be listed in the description of that item on our website. Please check periodically for updates as there may be delays. If your order includes a pre-order item, everything will be shipped once the pre-order item is ready. If you want other non-preorder items in your order to be shipped sooner, please contact
[email protected] for a separate shipping quote.
Can I order online but pick up in the store?
Yes, you can select the in-store pick up option upon check out. We will email you when your online order will be ready to be picked up. Shipping will automatically be charged, but will be refunded or used towards store credit the day you pick up your order.
When can I pick up my artwork that I recently purchased?
If you purchased artwork from a recent exhibition, you can pick up your artwork two weeks after that exhibition’s end date. Please contact [email protected] if you’d like to pick up sooner than two weeks after the exhibition.
Why is shipping to my country so expensive?
Please contact [email protected] with your order and the ship to address and we can try to get a better quote for you.
Can I expedite my order? I am trying to get it in time for a special occasion.
For quote on expedited shipping please email [email protected]
Can I purchase artwork on installments?
We offer monthly installment payments on nearly all artwork. The number of installments will depend on the price of the piece. You will be required to pay a 25% deposit to secure the piece. A monthly Paypal request will be emailed to you for payment. Please contact [email protected] for details.
How long do pre-orders take to ship?
An estimated shipping date will be in the item’s description. If you have other items in your order that you would like to ship immediately, then email [email protected]
I can't attend the opening reception. Is there a way for me to see and purchase a piece before the event?
General admission is FREE. Special events with an admission charge will be indicated in that event's respective webpage.
Where should I park? Is it free?
There are many FREE parking lots and structures available around Nucleus.
I can't attend the opening reception. Is there a way for me to see and purchase a piece before the event?
You can sign up to get early online access for all of our shows by signing up with your email through that exhibition’s webpage. When you have signed up you will receive a confirmation email. Early access is granted the day before a show opens, and you will receive an email with the login and password to sign into the show’s webpage to view and purchase artwork. For the EARLIEST access, consider joining our Patreon at the $10 tier. You will automatically receive all login information to all of our shows for the month, one hour before our regular preview access is open. Click here to view our Patreon page.
How can I be notified when you get an item back in stock?
For some sold out items there is a “restock button” in the item’s detail page. Once pressed you can fill out the form to be notified when the item is available.
What type of paper and ink do you use?
For our giclee / inkjet prints we use an archival multi color process and fine art / velvet papers. Silk screened prints are indicated in the item's description.
How do I get my work into your gallery?
Keep in mind our gallery is focused on narrative illustration / entertainment art. If your work fits the description, you can submit samples of your work to submissions at [email protected] We sometimes have open call group exhibitions. Subscribe to our newsletter to be notified of these opportunities. You can also have your work displayed by renting our gallery space for a private event. More details about space rentals can be found here:
How can I get my product into your store?
If you believe your product would fit our shop email images and ordering information to submissions at and write “product submission” in the subject line.
I am a retailer and would like to purchase your products wholesale. How do I set up an account?
Please email [email protected] the items you would like to purchase and the shipping address. We will reply with price quotes, availability and account setup information.
Is Nucleus hiring?
For available employment opportunities please view this page of our website.